Appointments

Appointments System

All consultations are by appointment and can be booked over the telephone or in person at reception between 08:00 - 18:30. The majority of appointments can be booked in advance however some slots are reserved for "on the day" emergencies.

We providing an open surgery on Mondays. If you ring the practice between 08:00 to 10:00 on Mondays, we guarantee an appointment that day. After 10:00 calls are triaged and appointments are given same day based on clinical need.

Although patients are able to book an appointment with any GP at the practice, you can request a specific GP for a routine appointment if you require. Please bear in mind however that you may have to wait longer to see your doctor of choice.

Patients are reminded that an appointment is for 10 minutes and for one person and one condition only. If you think you might need longer, or if someone else in your family needs to be seen, please book two appointments.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

A list of their clinics can be found on the "opening hours" page of this website.

Interpreter

A translation service is available for patients whose first language is not English. Please ask at reception for details.

Home Visits

Home Visits are only for people who are house bound and those who have a very serious illness. Your doctor can see 3 to 4 patients at the surgery in the same amount of time it takes to undertake a single home visit and the facilities for examination and diagnostic testing are much better at our surgery.

Your co-operation is greatly appreciated in asking for a home visit only if absolutely necessary. Except in an emergency, please try to phone the surgery before 10:30am to request a home visit. Please help us to help you by giving as much information as you can, as clearly and calmly as possible, about the condition of the patient.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Extended Practice Opening Hours

On Monday evenings we provide a late night surgery to allow access for people who work.

These surgeries run between 18:30 - 20:00.